Procedures and process for Part-Time Staff in Gold Care Cleaning Services
1. Pre-Employment Procedures
You are responsible for your legality, at least document such as No objection from your sponsor
This process describes steps from joining until termination that the standard need to be complied with
1.1 Job Posting and Recruitment
We may need you to complete minimum requirement in our job posting and there we do not involve any fees to join.
You are required to fill in the joining form to cover your availability, scope of work, expertise and area of your services, we are flexible as far as we can achieve prior agreement.
Your joining
Your primary job roles and responsibilities requires minimum qualification, experience and responsibility
- Basic cleaning:Â Minimum qualification require at least reading, writing, basic computer or online mobile application, we will train you through our cleaing service checklist
- Elderly support: although we do not sign with customer that we are profesional care provider, however we must make sure that they are in safe condition with minimum periodical basic needs, such as safe environment, meals or other guide as instruted by customer.
- For child care, similar action that require more attention as couple of children may act beyond our expectation, provide them with preiorid communication and looking at them periodically is a mandatory task, make sure they are in safe condition with adequate attention especially for special needs child.
- Comunication: we provide services to our customer with our full attention and treat them like our family with respect. We have to give them full respect and truth, if any of the services they are not happy, we have to Apologise and do as much as you can to fulfill their needs, unless other limitatino or time is limited contact your supervisor.
1.2 Application Process
Once you join, you have completed the joining process and acknowledged that the joining procedures checklist is part of your commitment
We ensure that your data is kept confidential, in accordance with data protection regulations regarding personal information.
Once we received initial data, you will proceed with short interview to confirm your availability
Once we are in agreement, we will send you our standard procedures
1.3 Interviews
We will discuss about your skills, experience, and company values.
Your Ethical considerations and commitment to cleanliness standards is one of the important factor.
2. Employment Legality
2.1 Background Checks
As alternate of background checks, you should provide detail of your related experience
Provide recent UAE work experience.
Ensure it is relevant to the role and non-discriminatory.
2.2 Documentation
You should provide us data of your
UAE IDE
Work permits / Visa
And initial No. objection from your sponsor which may be in a simplify way
2.3 Agreement
Once we are in agreement, we will notify you simplify contract detailing terms, including hours, pay rates, and job responsibilities and your acknowledgement.
3. Training and Orientation
3.1 Orientation Program
We will conduct an brief session covering company policies, expectations, and workplace culture.
Provide an overview of safety protocols, specific procedures and emergency procedures.
3.2 Training Modules
We will provide training on cleaning techniques, equipment usage, and safety standards.
Include ethical training on respect for clients’ property and confidentiality.
3.3 Ongoing Training
Schedule regular refresher training sessions to update staff on new techniques and policies.
4. Standards and Quality Control
4.1 Cleaning Standards
Will provide cleaning checklist for staff to follow.
Specify standards for cleanliness and equipment maintenance.
4.2 Quality Assurance
Implement a quality control system with regular inspections and client feedback mechanisms.
Establish a protocol for addressing performance issues promptly.
5. Ethics and Professional Conduct
5.1 Code of Conduct
Will send you along with agreement with a written code of conduct outlining expected behavior, professionalism, and ethical standards.
Include guidelines on handling client interactions and respecting privacy.
5.2 Reporting Mechanisms
You should send us any confidential reporting system for staff to raise ethical concerns or report misconduct through direct one to one message.
Ensure there are no reprisals for reporting issues.
6. Health and Safety Procedures
6.1 Safety Training
Staff have to know about cleaning chemicals, personal protective equipment (PPE), and emergency procedures.
Regularly review and update safety protocols based on industry best practices.
6.2 Health Compliance
Ensure adherence to local health regulations regarding sanitation and hygiene.
7. Performance Evaluation and Feedback
We will review your performance evaluations based on established criteria.
Use evaluations to provide constructive feedback and identify areas for improvement.
If you can not perfowm what we expect, will notify you reminder that your service need improvement and if there is no improvement will have to terminate your agreement as we do not want to jeopardise our quality and customer.
8. Termination Procedures
8.1 Resignation and Dismissal
If you believe you can not work with us, you can simply notify us a week before about your resignations and involuntary dismissals.
We hope you disclose exit interviews to gather feedback and identify areas for our improvement.
Conclusion
These procedures will help ensure that part-time staff in Gold care cleaning services adhere to legal, ethical, and professional standards. Regular reviews and updates to these procedures will keep them relevant and effective in maintaining a high-quality workforce.